Suzhou Hotels with Kitchens

"The hotel was very crowded, and there was a wait for check-in. However, while waiting, the front desk gave us temporary room cards so we could visit Panmen. The pool was the most crowded spot, with many coaches giving lessons both indoors and outdoors. It was swarming with people, and they splashed water everywhere without regard for others. It was only less crowded around noon and early in the morning. The breakfast was good and served until 10:30 AM. Although there was no announcement before closing, the local specialties were all delicious, and the fruit was very sweet. The only fresh juices available were carrot and cucumber. However, during our stay, there was renovation work on the floor above us, specifically floor drilling during nap time, with no prior communication. The assumption that guests wouldn't be in their rooms was very disappointing. We called the front desk to complain about the noise, and they kept saying they would look into it, but nothing was done. Eventually, my family had to go upstairs themselves to ask the workers to stop. Afterwards, the duty manager came to apologize and asked if the renovation could continue for just another hour... I almost laughed out loud. We paid to stay here, not to listen to construction noise. They finally offered a welcome fruit basket as an apology, which was also quite amusing, as other hotels provide welcome fruit upon check-in, but here you only get it if something goes wrong. Neither during check-in nor check-out were we asked if we had a car, nor were we informed that we needed to scan a QR code for free parking. It was also difficult to reach the front desk by phone, as it often rang for a long time without anyone answering."