The crowning glory of what was Shanghai's tallest building, until the arrival of the Shanghai World Financial Center (SWFC), the Grand Hyatt Shanghai (Shanghai Jinmao Junyue Dajiudian) occupies the 56th to 87th floors of the 88-story Jin Mao Tower. From the spectacular panorama of Pudong, guests can enjoy great views of the historic Bund with its Jazz Age architectural masterpieces, and easy access to a number of local Shanghai attractions such as the Yu Gardens and Century Park. The luxury shopping malls of Lujiazui are just minutes away.Guestrooms enjoy stunning views of the city's iconic oriental pearl TV Tower, the Bund and the surrounding space-age skyline, and include generously sized marble bathrooms with deep, indulgent bathtubs.Fine dining in the hotel's 8 restaurants and bars, includes delicious Italian, Japanese, Shanghainese, Cantonese cuisines and a prime grill, as well as a range of buffets.The 24-hour business center is fully equipped with secretarial services, while the hotel's concierge team is the most resourceful in the city. Board meetings, conferences and receptions can be held in the Grand Hyatt's function rooms, which can accommodate 12 to 1,200.Club Oasis offers a gym, therapies, treatments, whirlpool spas, hot and cold plunge pools, sauna and steam rooms, and relaxation lounges. The Sky Pool, with its two-story plate glass windows, offers spectacular 180-degree views over Shanghai.
"I wasn't going to leave a review, but since the guest services team messaged me asking for one, I'll comment on a few things:
1. **View**: As one of Pudong's iconic buildings, the hotel offers excellent views. Being on a high floor, you get great panoramic views of the Bund and other Pudong buildings, especially at night – truly impressive.
2. **Service**: The concierge staff's attitude was generally quite lukewarm with every inquiry. I'm not sure why they seemed so arrogant. From storing luggage initially to borrowing an umbrella, it felt like I owed them something. Perhaps they were overwhelmed by too many guests, but it felt like customers were a constant bother and unwelcome.
The front desk staff's service was similar; their attitude felt below the average standard of other high-end hotels we've stayed at.
3. **Cleanliness**: Upon entering the room, the floor wasn't very clean. I'm unsure if it had been properly cleaned.
4. **Hardware**: The overall hardware conditions were good. The elevators were fast, and both hotel and room facilities were comprehensive.
5. **Responsiveness to requests during stay**:
* First, we asked for two children's bathrobes. We were told to wait a while for staff to bring them. Twenty minutes passed with no update. When we called again, they said they currently had no spare bathrobes but had forgotten to inform us, leaving us to wait a long time for nothing.
* Second, we requested an extra blanket, which was delivered promptly.
6. **Dining**: The buffet on the 56th floor had a relatively rich selection of dishes. However, the service staff (both those at the food stations and those clearing tables) again had generally mediocre attitudes.
7. **Swimming Pool**: The pool isn't large, and the water was a bit cool. There weren't many tourists, so the experience was decent. The changing room's hardware was good, though it felt a bit cold.
8. **Gym**: While not very spacious, the equipment was quite comprehensive. Most of the treadmill screens displayed 'no signal.'
9. **Highlight**: The 86th-floor Jin Mao Club Chinese restaurant was excellent. The food was great; I particularly recommend the Australian crispy veal. What's more, the service staff there had an outstanding attitude. We arrived quite late, around 9 PM, due to closure at 9:15 PM. The waitress quickly offered menu suggestions and waited until we finished our meal, providing very thoughtful service. She even suggested we could turn off the lights to enjoy the night view afterward. It's a shame I don't know her name (the waitress on duty on the evening of August 9th), but I want to commend her; she was the only highlight of our entire stay.
10. **Final thoughts**: It's a bit ironic that the hotel's guest services team added me on WeChat the day before check-in, didn't send any greetings during our stay, but then suddenly messaged me before check-out, offering to draft a positive review for me to post here. So, since you asked for a review, either we don't comment, or we comment truthfully. If the stay experience had truly been great, we would, of course, give a five-star review, but I can't give five stars against my conscience :)"