Sanya Hotels with Infinity Pools

"The large sea view from the room was nice, but the in-room facilities felt a bit outdated. There was nowhere to hang towels, and the tissue box only had a few crumpled tissues left, clearly remnants from a previous guest. The most frustrating part was trying to find the kids' club. I asked the front desk several times, and they just kept saying 'turn left outside, it's in the building next door,' without mentioning it was in a different hotel. We walked back and forth multiple times under the scorching sun and couldn't find it. When we asked another staff member, they said this hotel doesn't even have a kids' club! I saw reviews online of other guests using the infinity pool, but the front desk also failed to mention it was at the Belmont Hotel, so we just assumed it wasn't open. The front desk was also vague about the breakfast restaurant's location, just saying 'in the building next door.' Every time we went to that 'next door building,' we had to walk a long way under the blazing sun. Whether it's a kids' club or a water park, why can't they clearly state it's in a different hotel? Even if it's 'next door,' it should still be part of *their* hotel. Who would guess it's a completely different property without clear information? Our butler added us on WeChat after we had been running around all day and went out in the evening, but we didn't see it until the next day at check-out when they reminded us to add them. What's the point then? How can I possibly leave a good review with an experience like that? Objectively, the facilities at the partner hotels are quite good, making the overall value for money reasonable. But shouldn't the subjective service keep up? It's just a matter of saying a few more words, yet they made everything so complicated every time."

"No hotel is perfect; it all depends on what you're looking for. Atlantis caters to families, especially those with slightly older children, and it's also suitable for couples. If you're seeking ambiance, Instagrammable spots, and fewer crowds, you might prefer The Rosewood Sanya or The Sanya EDITION. But if your goal is a family trip with pre-teens, Atlantis is the absolute best, bar none! Let's compare it to other options: * **Compared to Universal Studios Hotel:** It offers better value for money and water activities. * **Compared to Disney Hotels:** It's incredibly good value and suitable for both boys and girls. * **Compared to Guangzhou Chimelong Hotels:** It’s more refined, sophisticated, and has an international flair. Here are the pros: 1. **Room Layouts:** There are many rooms with two 1.5-meter double beds, which is incredibly convenient for parents – those who know, know! 2. **Prompt Service:** Once you call, items are usually delivered within 5 minutes. 3. **Exceptional Cleanliness:** This is a rare find for a family-friendly hotel. 4. **Daily Replenishments:** Fresh towels and linens are provided daily, which is great if you love showering. The mini-fridge is also restocked daily, keeping the kids happy. 5. **Dining Capacity:** Despite the crowds, there are plenty of breakfast seats across two underground restaurants, plus options on the 18th and 48th floors, and a club. 6. **Comprehensive Entertainment:** The Aquaventure Waterpark, C Show, and various activities mean you won't get bored even after a week. There are a few cons, too: 1. **Beach Hawkers:** Motorbike riders on the beach constantly approach you for photos and business, which is annoying. This is a common issue in Haitang Bay. 2. **Ocean Conditions:** The waves are too strong for swimming in the sea. Although there's a designated area, I still don't recommend it. Finally, a shout-out to our butler, Blue Whale. Their service was excellent and very helpful."

"We had a wonderful time at this hotel.The location is great,next to the sea.The infinity pool is amazing with fantastic view.Breakfast is good.Hotel is very child friendly,lots os activities for kids.Very suitable for the families with children.The stuff was extremely kind and polite,i would like to give a special thank to Zoe and Yvy,for their kind support and immidiate feedback in terms of helping us in any issue.All workers showed them self very high qualified and professional.But Zoe and Yvy did the best job👍👍👍"

"Overall, my experience was excellent, especially the top-notch service. It was the most astonishing trip I've had in the past five years. We stayed for two nights. We had booked a 180-degree sea view room, which was upgraded to an unbeatable sea view room. Besides the floor, there wasn't much difference between the rooms, though the balcony of the unbeatable sea view room was a bit larger. On our first day, we encountered a typhoon. It was my first time experiencing one, and it scared me. The floor-to-ceiling windows on the higher floors kept shaking, and the wind was howling. I was afraid they would collapse or be blown away, so I kept contacting the front desk and housekeeping for help. What shocked me the most was the service attitude of the hotel staff. If hotel management sees this, please make sure to commend all the staff who worked on the evening of July 3rd. Every staff member we encountered was incredibly proactive and dedicated to solving our problems. I don't know the specific names of the staff, and I can only vaguely remember their characteristics. All the following timestamps refer to the 3rd: 1. Around 19:20, housekeeping staff on the 17th floor were busy running around, helping every room with towels to block water. Also, the male manager in black on the 17th floor actively coordinated and resolved issues for everyone without complaint. 2. Around 19:40, the lady standing to the right of the front desk (a bit plumper than the other front desk staff) helped us switch rooms several times. She also proactively contacted someone to check for leaks. She was friendly and kept reassuring us, which made us feel at ease. 3. The red-haired housekeeping auntie on the 17th floor (who was a bit short) ran up and down for us to get a dehumidifier and contacted the AC repair staff. 4. The young man from the engineering department who repaired the AC stood outside in the typhoon to fix our door. He even called another person to help us with the repair – I really admire that. 5. Apparently, two gentlemen from the front desk delivered our room cards. One of them was particularly tall. He said there were too many guests waiting for the elevator, and he was afraid we'd be anxious, so he ran from the first floor to the 17th floor. I'm so grateful. I don't remember the other staff very clearly, but in short, thank you all for providing such excellent service. Because of you, whenever my friends and I visit Dadonghai in the future, we will choose The Harman. Whether it's during a natural disaster or normal times, I believe any hotel can encounter problems. We encountered many problems at the hotel, and they all happened on the same night. But the fact that all problems were resolved so well is, in my opinion, truly remarkable. There are at least 60 rooms on each floor, with guest rooms from the 6th to the 18th floor – you can imagine how many staff members are needed. I can confidently say that at any hotel or company, when so many customers encounter problems simultaneously, many staff members would also become an 'act of God.' No other business could be like The Harman that night, where all staff were proactive, enthusiastic, without complaint, endured fatigue, smiled, and were even more anxious than me to solve my problems. This is extremely rare. They even ran to find us. We faced many problems that night, and we sought help from over 10 staff members within three hours. But every single one of them possessed the highest quality expected of service personnel, even far exceeding other four-star and five-star hotels on regular days. If even one staff member had been angry or impatient with me, I wouldn't be as shocked as I am now. Having such a group of excellent, kind, and charming staff is truly the most valuable asset of this hotel. Thank you all for your service, and I hope the hotel is as kind to its staff!"

"We arrived early because MGM only allowed a late checkout until 1 PM, expecting to wait until 3 PM for check-in. However, the front desk lady actively and proactively upgraded us to a suite so we could check in earlier. Her service was absolutely amazing! I wish I remembered her name to give her a special shout-out. We checked in on April 13th and were incredibly happy! They even gave us complimentary fruit. The pool here is also exceptionally clean, probably because there weren't many people. A security guard checks room cards before you enter the pool area. There's a military base next door, but unfortunately, it's fenced off, so we couldn't see the soldiers training."

"Our stay at Bird's Nest Resort was absolutely perfect, exceeding our expectations in every way. The room offered incredible privacy, tucked away in the rainforest. Opening the window revealed lush greenery everywhere, and the atmosphere was quiet and incredibly rejuvenating. The private plunge pool was clean and refreshing, and spending time relaxing there was pure bliss. The room was meticulously cleaned, and all the facilities were comprehensive and worked perfectly. The front desk and housekeeping staff were warm, attentive, and responded quickly, handling everything efficiently. Built into the hillside, the hotel felt like a natural oxygen bar with its fresh air, far from the city's hustle and bustle, creating a wonderful vacation vibe. It's perfect for both couples and those seeking a peaceful retreat. The experience was flawless – I highly recommend it and will definitely choose to stay here again on my next trip to Sanya!"

"A perfect choice for a family vacation! Our butler Mia provided exceptional service, paying attention to every detail. She went above and beyond to fulfill all our requests. The hotel is right by the sea with an exclusive path straight to the beach, making it super easy to take the kids to play in the ocean. The surrounding area is lively, with plenty of options for dining and shopping. The hotel's robot interactive show was very creative, and the children's activities were diverse and fun, keeping our little ones smiling throughout their stay. Our suite booking included airport pick-up and drop-off, and the driver was very helpful, assisting with luggage and more. The rooftop infinity pool has an amazing ambiance; swimming with the sea breeze was incredibly relaxing."

"Booked a family room for two nights. The soundproofing was excellent, and it faced the sea directly, offering stunning views of Phoenix Island. Just across the road was the beach. Afternoon tea was included. Upon arrival, the front office staff proactively opened the car door and helped with our luggage. My son was incredibly happy and didn't want to leave!"

"This is an older hotel, and being right by the sea, it might have a slight musty smell, but the room is very spacious and the sea view is quite good. There's also a pool downstairs where you can watch the sunset. The in-room washing machine is really convenient, and you can hang clothes to dry on the small balcony – they'll be dry overnight if it doesn't rain. It's also very close to the city center, with plenty of dining options nearby and easy access to food delivery."

"Fantastic location, just a few steps from the beach. The bedding was so soft and comfortable, ensuring a peaceful night's sleep in a very quiet room. The front desk staff were warm and attentive, and the room itself was clean and tidy."