Find 4-Star Hotels in Shanghai

We brought our kids to Shanghai's various theme parks, and friends recommended the HEYITANG Hotel, which truly exceeded our expectations. The hotel is just a few minutes' walk from Huinan Metro Station and offers free shuttle buses directly to Disneyland, the Wild Animal Park, and Haichang Ocean Park. This made traveling with kids absolutely stress-free, with no need to worry about taxis. We stayed in a family room which featured a bunk bed with a slide and a kids' tent. All the smart devices in the room were easy to operate, and the room was spotlessly clean. The bathroom had a separate wet and dry area, and the soundproofing was excellent. On the third floor, there's a free indoor kids' playground that our children loved visiting every day. The hotel provides a rich buffet breakfast, and they even offer thoughtful late-night snacks. Additionally, there's a self-service laundry room and complimentary foot bath tubs to help alleviate travel fatigue. The front desk staff were kind and patient, making the check-in process efficient, and they even thoughtfully gave little snacks to the children. With its comprehensive facilities, meticulous service, and excellent value for money, this hotel is our top choice for family trips. We'll definitely choose to stay here again on our next visit to Shanghai.

We had such an amazing experience at this Disney hotel, and I truly feel like this property deserves every bit of praise. My husband, our 6 kids, and I traveled all the way from Orlando, Florida in America, and after such a big trip, staying somewhere this welcoming, clean, and well-run meant so much to us. From the moment we arrived, the staff made such a strong impression on me. Every single person we interacted with was incredibly kind, welcoming, patient, and genuinely helpful. It did not feel fake or forced at all, it felt like they truly cared about making sure our stay was comfortable and special. One thing I really want to mention is that even with us traveling from America, the language barrier was honestly not hard at all when dealing with the staff. That was something I truly appreciated. Everyone was so kind, so patient, and so willing to help that communication never felt stressful. They made everything feel easy and comfortable, and that meant a lot, especially traveling with a big family and small children. No matter what we needed, they did their best to help us understand and made sure we felt taken care of. That level of effort, patience, and kindness goes a very long way, and they really made us feel welcome. The staff went above and beyond in so many little ways, and those things really added up. Any time I had a question, needed help, or wasn’t sure about something, someone was there with a smile, ready to help without hesitation. That kind of service stands out, especially when you are traveling with family, and it made such a huge difference for us. They were not just “nice” .They were the kind of staff that makes you stop and think, wow, these people really care. You can feel when people are just doing a job, and you can also feel when people are truly making an effort to give guests a great experience. This staff absolutely did that. Now let me talk about the cleanliness, because honestly this is one of the cleanest hotel properties and rooms I have ever seen in my life. I do not say that lightly. The moment we walked in, everything looked absolutely spotless. Not just tidy, not just “good enough,” but truly immaculate. The room looked fresh, polished, and cared for in a way that is hard to explain unless you see it for yourself. Every surface looked pristine. The floors were clean, the bathroom was shining, the bedding felt fresh and perfectly maintained, and the entire room gave that rare feeling of being deeply, properly cleaned. There was not that uneasy hotel feeling some places have where you start wondering what has or has not really been cleaned. This place felt the complete opposite. It felt sanitized, refreshed, and cared for to the highest standard. The room was so clean that it immediately made us feel comfortable enough to fully relax. When you are staying with children, cleanliness matters even more, and this hotel absolutely exceeded expectations. I noticed the details, and the details matter. The bathroom was spotless, the beds looked crisp and fresh, the furniture was clean, the floors looked amazing, and the whole room felt like it had been cleaned with real care and pride. Even beyond the room itself, the entire property was unbelievably clean. That is what impressed me so much. Usually a hotel might have a nice room, but the hallways, common areas, elevators, or grounds do not always match that same level of care. Here, the cleanliness was consistent everywhere. The entire property was beautifully maintained, and you could clearly tell that cleanliness is taken seriously at every level. Everything looked so well-kept, so polished, and so intentionally maintained that it honestly made the whole stay feel even more luxurious and relaxing. It is such a good feeling to be able to fully settle in and enjoy your stay without noticing dirt, neglect, or things being overlooked. This hotel gave us that peace of mind completely. You can tell there is real effort behind the scenes to keep ever

This hotel is 8-9 years old, and the facilities are quite poor. There's absolutely no street view. I initially went to the Marriott Renaissance by mistake, which is around the same price and also has similar operating hours, but it's in a much higher building. If you're not in one of the street-facing rooms at the Mercure, you're looking right at the back of a residential complex. 😢 The late-night snack was just noodles and wontons from that day! And the breakfast the next morning 😂😂😂 was even worse... I arrived at 9:20 AM and most of the food was gone, and they weren't restocking it promptly. I observed that by 9:45 AM, there was hardly anything good left. If you want breakfast, you better go early! I came here based on Ctrip reviews, but honestly, it was just mediocre. I don't know why it has so many good reviews! The Marriott Renaissance, for a similar price, offers city night views (not of the Oriental Pearl Tower, though) and an indoor pool, and it's closer to Yu Garden. The two hotels are only about a 10-minute walk apart! Anyway, if there's a next time, I'll definitely choose the Marriott Renaissance. 😂😂😂 Oh, and the hairdryer in the hotel 😂😂😂 had a bad connection; I had to hold it to make it work. I also don't know if it was just my imagination, but when I first entered the bathroom, there was a slight smell of urine... and my nose is particularly sensitive. To sum it up in one sentence... this room is not worth 1200! The service, however, was very good! No doubt about that.

Rooms are spaceous and clean. Wifi connects easily without a million settings . TV in the room connects to your personal devices via screen mirroring. Orders and deliveries arrive via robots . Quite futuristic. Two elevators working non stop makes it easy to go downstairs - we stayed at 17th floor. Second floor has a gym and a laundry room - yiu can iron your shirt you have all basic requirements covered. Breakfast is an amazing bufet with so much variety and is also available until 11 AM! Check in staff super helpful and kind. They gave gifts to my little daughter and also carried luggage all the way to my room when checking in . Since the hotel.is quite big and not overbooked, it's very quiet at night and you can rest very well. I dont usually have time to leave reviews but I feel like this hotel deserves a big Thank You for our stay.

This hotel has housekeeping staff. The room was super clean and the housekeepers were so kind and helpful. There’s also free in-house laundry so there no need to do the laundry yourself. Just put the laundry in a basket and the staff will take care of it for you. Great location and be try close to the metro line.

This hotel far exceeded my expectations! First off, the huge floor-to-ceiling windows really brightened my day, and the daily room cleaning was impeccable. Second, a special shout-out to the housekeeping lady – I have back issues and can't sleep on soft beds, so I mentioned it to her when I left. When I returned, I found the mattress had been flipped, and I slept incredibly comfortably. Third, the room service was prompt and polite. Fourth, the breakfast buffet was absolutely delicious, and the late-night noodles were fantastic – who knew I could come back at 11 PM and get a piping hot and tasty bowl of soup noodles! Lastly, the airport drop-off service was such a thoughtful touch. I'll definitely stay here again on my next trip to Disneyland!

Great stay! The hotel has a quiet and elegant ambiance, and the rooms are clean and spacious with soft and comfortable bedding. The front desk service was warm and attentive, and check-in and check-out were very efficient. They even proactively asked if we'd like an upgrade, and the upgrade price was reasonable! My family thought the breakfast was just okay. There was only one elevator working, so we occasionally had to wait, which wasn't ideal. The location is good; we walked to the Bund. I'd consider staying here again next time.

This was my second stay here, primarily because I felt it offered a slightly better value for money compared to other hotels in the area. However, I still want to give an objective review of its pros and cons. **Pros:** 1. **Excellent Location:** It's very close to the subway station and Raffles City North Bund. This time, I got a room directly facing Dongdaming Road, which was quite spacious, well-lit, and offered a great street view. 2. **Convenient Wi-Fi:** The Wi-Fi connection was easy, though I had to reconnect every time I entered the room. Forgetting to do so could be a bit of a hassle. 3. **USB Ports:** Despite other facilities being decades out of date, it did have USB ports. **Cons:** 1. **Outdated Amenities:** The musty smell in the corridors is probably hard to change given the age of the building, but other things could be updated. They still use small bar soaps for handwashing and tiny bottles for toiletries. It feels wasteful if you don't take them, but they're a nuisance to carry if you do, not to mention environmentally unfriendly. Also, the shower caddy in the shower stall wasn't very stable. 2. **Confusing Shower Faucet:** The shower faucet was perplexing. You'd typically assume red and blue indicators mean hot and cold water, but here, blue was for water volume and red for temperature. I suggest adding clear labels. 3. **Misplaced Anti-Slip Mat:** For some reason, the anti-slip mat was hung on the towel rack above the bathtub, which looked terrible. Couldn't it be rolled up and placed by the tub or in the shower enclosure? It almost felt like they didn't want guests to hang towels there. 4. **Disappointing Service:** I had to call housekeeping because I couldn't figure out the hot and cold water. I waited for nearly half an hour, and no one came, so I had to give up as I needed to leave. When I called again later, someone came quickly. The next day, I pressed the ”Do Not Disturb” light as I didn't need cleaning, but I still received a call confirming if I truly didn't need service, which felt unnecessary.

Had a great stay, and they even upgraded my room! The bed was super comfy and the bathroom was huge. The overall facilities were complete and well-maintained, and the cleanliness was top-notch. The garden environment was very pleasant. The service was also excellent, and breakfast could be delivered to the room. All the staff were very enthusiastic. I forgot their names, but I definitely have to mention the front desk guy today – he was especially helpful! I'll come again next time.

The location is great. It is right next to the line 2 of Shanghai Metro. There is a public park - Century Park - right cross the street. The hotel staff was helpful, the room was clean, though the amenities were aged. One thing that made us uncomfortable is the tub/shower in the bathroom. It is a very odd configuration with an old plastic tub that flexes when step in, the tub has a relatively high “wall” to hop cross that definitely the point of hazardness. Also, there are spots of black mold in the seams of the tiles that were kind of gross! The bathroom definitely need to be reconfigured. See photos attached.