善善琳995 stars! wonderful stay at Hampton by Hilton Kunming. So good that we are already planning to return in a couple of weeks after our Yunnan road trip.
Overall, the service team was excellent—professional, warm, and consistently helpful. Everyone we interacted with was great; the few names mentioned below simply reflect the staff we had the most contact with.
A special thank you to Eric, who went above and beyond to assist us with receiving and organizing our items throughout our stay. He was attentive, professional, reliable, and a real pleasure to deal with. He took great care in helping us manage multiple deliveries, ensuring everything was properly received, safely stored, and ready for us whenever we needed it—even coordinating around our absence. His kindness, willingness to help, and attention to detail truly stood out.
Manager Isabella was also outstanding—proactive, efficient, and incredibly gentle. She coordinated our orders seamlessly and even arranged for staff to collect our parcels from the storage area, which made everything effortless for us.
There was also another lovely receptionist (I believe her name may be Audrey—apologies if that’s incorrect) who was friendly and professional throughout.
The housekeeping team deserves special mention as well. One of the housekeepers we saw daily was truly delightful—always smiling, kind, and very helpful. She added a warm, personal touch to our stay.
Communication was smooth and easy, which made everything very convenient.
Breakfast was of high quality, nutritious, and offered a good variety. The room was spotless, comfortable, and very well maintained. Well it’s the Hampton! The Kashgar property was our first experience with the Hampton chain and is equally deserving of high praise)
The photos we’ll be uploading do speak for themselves.
So overall, a very enjoyable stay with excellent value. Highly recommended, and we look forward to returning soon.
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