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My weekend stay at the Bellagio Shanghai, operated by Suning, was a truly comfortable and relaxing urban getaway. The hotel's location and views are, of course, outstanding. Watching the Suzhou Creek and the Pudong skyline at night, all the quintessential Shanghai charm unfolded before my eyes. The hotel's aesthetic also really appealed to me; it doesn't chase flashy modernity, but instead has a timeless and understated classic feel that withstands the test of time. The room was very comfortable, especially the bedding, which was excellent, ensuring a great night's sleep. Even casual photos turned out beautifully – it's the kind of place that's pretty from any angle, without needing to deliberately find a good shot. This time, I particularly want to thank Penny. Over the years, I've stayed in many hotels, and once the hardware reaches a certain standard, it's truly the people who make the difference. Penny left me with an impression that can be summarized in two phrases: meticulous attention to detail and thorough consideration. Before and after check-in, she proactively sought to understand our preferences and needs. Many things didn't require repeated explanations; she had already thought of them in advance. What's remarkable is that this attentiveness never felt forced; she had excellent discretion, making the entire weekend feel very relaxed. One small incident, in particular, is worth mentioning. Even after her shift, Penny continued to help coordinate and arrange things for us, and she specifically clarified our personal preferences one by one. Guests may not always realize how much internal communication is involved, but the seamless experience she delivered speaks volumes about her dedication and professionalism. Good service is never just about enthusiastic words; it's about anticipating what the guest hasn't thought of, and having already arranged what the guest has thought of. Penny excelled in this regard. It was a weekend without a tight itinerary or any special plans – just enjoying the views, getting good sleep, and leisurely passing time at the hotel. Ironically, this was one of the most enjoyable and relaxing breaks I've had recently. The hardware, views, and ambiance of the Bellagio Shanghai are all worth a return visit, but what truly makes someone choose a hotel again are often these small details in the service. Thank you, Penny, for your care. I will definitely choose this hotel again and hope to see you next time.

This is my second time at the Ritz-Carlton Pudong, and the facilities are, as expected, top-notch. Since I have a flight to the UK in two days, I decided to spend both days fully enjoying the hotel experience. The concierge team thoughtfully prepared extra bottled water for me in advance, and also gifted me a little lion charm and a personalized room key. The handwritten card was a truly warm and sincere touch, showing they remembered details I had mentioned, and they even helped me with restaurant reservations. I also took the opportunity to experience the Ritz-Carlton spa. While the price might be a bit higher, the quality of service and the staff's attitude are absolutely impeccable.

This is our second weekend stay here with the kids. Our room had a great view of Century Park and even a glimpse of the 'Three-piece Suite' (Lujiazui skyscrapers) in the distance. The hotel staff were all incredibly friendly. While the kids' play area didn't have a huge variety of activities, it was certainly enough to tire them out! Being right above Kerry Parkside, dining and shopping were super convenient. We'll definitely be back again next time!

The staff across all departments were fantastic: the front desk lady proactively showed us to our room, the pool staff offered towels and bottled water and directed us to the hot tub, and the doorman, SPA therapist, gym receptionist, and restaurant servers were all enthusiastic, prompt, and attentive. Staying at The Peninsula Shanghai again truly felt like a home away from home.

I made a last-minute decision to stay at this hotel, and the staff were incredibly welcoming. They personally escorted me to my room, explaining all the features and amenities, and even highlighted the hotel's special services. The room offered a direct view of the Lujiazui 'Three-Piece Suit' skyline, including the Bund and the Oriental Pearl Tower – the entire panorama was right before my eyes. Although the hotel has been around for a while, it's still very well-maintained. The breakfast selection was extensive. Overall, it was a very pleasant stay.

Stepping into the room, I was immediately greeted by the towering 'Huangpu River Four-Piece Set' (referring to the iconic skyscrapers) outside the window. Sitting on the sofa, the Huangpu River unfolded before me like a dynamic scroll painting. The bedding was incredibly soft and delicate; I instinctively wrapped myself tightly in the duvet. The Aesop pine-scented amenities were elegant and long-lasting, perfectly matching the Waldorf's style. The walk-in closet was well-designed and practical. I had bought some 'Ice Beauty,' 'Goddess,' 'Pink Iron Cannon,' and 'Orange Dream' flowers, and was using the room's trash can as a makeshift vase. The thoughtful Nini noticed and kindly replaced it with a beautiful glass vase. 👍 Aaron and Katrina provided meticulous and attentive service. It was a great 4-day experience. I'll definitely be back.

The hotel staff were very friendly and helpful, and the breakfast selection was extensive. The hotel is conveniently located right above Bailan Plaza, offering a wide variety of dining options. It's also just a short walk down to the river, perfect for enjoying the breathtaking night views of the Huangpu River and the Bund – absolutely delightful.

Excellent stay at Grand Central Hotel Shanghai! ⭐⭐⭐⭐⭐ We stayed in the Deluxe Business Double Room, and it was huge, spacious and very comfortable. The bathroom layout was especially impressive, with two sinks, a separate toilet, and separate shower facilities, which made it very convenient for a couple. My husband was particularly impressed with the room and said he would definitely like to stay at the same hotel again if we return to Shanghai. The hotel location is very convenient, and our room was clean and well maintained. The reception staff were polite, professional and helpful throughout our stay. The bell boys were also very helpful and attentive, always ready to assist us when needed. What impressed me most was the housekeeping team. The housekeepers were exceptionally warm, attentive and friendly. Whenever they saw us returning to our room, they would proactively check if we needed our room cleaned or required anything. They were always smiling and greeted us warmly whenever we met them. Their thoughtfulness and genuine hospitality made us feel very welcome. it is never an easy job to be a housekeeper tho. While the reception team was professional and courteous, the housekeepers added an extra personal warmth that made our stay especially pleasant and memorable. Overall, we had a wonderful experience at Grand Central Hotel Shanghai. Excellent room, excellent service and wonderful hospitality. We would definitely stay here again on our next visit to Shanghai! Note: the photo attached here is hotel room view, Nanjing East shopping street is just a 2 min walk

The front desk service was excellent, especially the two young ladies, 17 and 07, who were so helpful! This hotel is a hidden gem right by the train station, incredibly convenient for walking directly there. The room was fully equipped, clean, and had no strange odors. The price was very reasonable, offering amazing value for money. It's my top choice for an overnight stay when catching an early train. Full marks!

Facilities: Fully equipped, dear! Cleanliness: Clean and tidy, yes, good. Environment: The environment is nice, oh oh oh. Service: Service is perfect, oh oh oh oh. Minibar: Delicious, oh oh oh oh oh oh. Welcome fruit: Tasty, oh oh oh oh oh.